Terms of Service — Activate

1. Acceptance of Terms

By accessing or using Activate ("the Service"), operated by Activate, LLC ("we," "us," or "our"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Service.

2. Description of Service

Activate, LLC (also known as LetsActivate) is a freemium canvassing and voter data processing platform that provides tools for voter list management, canvasser coordination, real-time analytics, and secure encrypted data handling. The Service is designed as a neutral processing tool and does not store or control decryption keys for user data.

3. User Accounts

You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. One account may manage multiple campaigns over time.

4. Credits, Payments, and Transfers

Credits are prepaid, non-cash usage tokens that enable access to premium features of the Service. Credits have no cash value, are non-refundable, and cannot be redeemed for cash or transferred outside the platform.

Users may transfer credits between their own campaigns (intra-account) or, where organizational accounts exist, between approved users within a group or pack, subject to admin controls and audit logging. All transfers are recorded in an immutable audit trail including the initiator, source campaign, destination, amount, date and time, and optional notes. This history is exportable by campaign managers for compliance and auditing purposes.

Credit purchases are processed via Stripe or another payment processor and are final. Prices are displayed at the point of purchase and may change from time to time. Any applicable taxes are your responsibility.

Core features of the Service—including campaign creation, canvassing, and basic analytics—remain free. Credits are only required for premium or high-usage features as clearly indicated within the Service.

5. Acceptable Use

You agree to use the Service only for lawful purposes. You will not:

Use the platform to harass, intimidate, or threaten any individual
Upload voter data without proper legal authorization or consent
Distribute false or misleading information through the platform
Attempt to access data belonging to other campaigns without authorization
Attempt to circumvent encryption, access private keys belonging to others, or bypass any security controls
Use the Service in violation of any applicable laws or regulations, including campaign finance laws and data privacy laws such as the CCPA where applicable
When you import or upload any voter list, you represent and warrant that you have obtained the list lawfully and have all necessary rights and authorizations under applicable state and federal election laws to use, store, and process that data for campaign purposes.

6. User Data Responsibility and Compliance

You are solely responsible for complying with all applicable election, data protection, and privacy laws when importing, using, or contacting voters. Campaign managers must ensure they have proper legal authority and consent to contact voters in their imported lists. We provide the tools; you are responsible for compliant use in accordance with local, state, and federal election laws.

You retain all ownership rights in the voter lists, canvassing data, and other campaign information you upload or generate ('User Data'). By uploading User Data, you grant us a limited, non-exclusive, royalty-free license to store, process, and display that User Data solely as necessary to provide the Service to you and your authorized team members, and to maintain your campaigns. This license does not transfer ownership and ends when you delete the data or close your account (subject to our retention and deletion policies).

7. Privacy and Data Encryption

Voter and campaign data is protected by military-grade AES-256 encryption at rest using private keys controlled solely by the campaign manager or user. We do not have access to these keys and cannot decrypt your data.

When a user or campaign is deleted or leaves the platform, all associated voter data is permanently removed from our systems within the timeframes described in our Data Retention and Deletion section.

We process data only as instructed by you. We do not sell voter data or use it for any purpose other than providing the Service.

8. Data Retention and Deletion

We retain data only as long as your account or campaign is active. You may delete campaigns or request full account deletion at any time. Upon deletion or account closure, all voter data and campaign data—including encrypted records—will be permanently removed within 30 days. We do not retain backups beyond this window except as required by law.

If your account is inactive for 12 consecutive months (no logins), we will send warning emails at 10 and 11 months. After 12 months of inactivity, your account and data will be soft-deleted. After 18 months of inactivity, your data will be permanently purged. You may delete individual campaigns and their associated voter data at any time. Deleted campaign data will enter a 30-day recovery window before permanent deletion. We store User Data on a per-campaign basis and do not use one campaign's data for another campaign without explicit authorization from the campaign manager.

You may request complete account deletion by contacting us at [email protected]. We will verify your identity and delete all data within 30 days. Exported data files are generated on-demand and are your responsibility to secure. We do not retain exported files.

9. Intellectual Property

All content, software, and materials provided through the Service are owned by us or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express permission. Any feedback, suggestions, or ideas you send us about the Service may be used by us without restriction or compensation to you.

10. Email Communications

By creating an account and using the Service, you consent to receive email communications from us. These may include transactional emails (such as account verification, security alerts, and password resets), service updates, and marketing communications including newsletters and campaign-related announcements.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or through your account settings. Unsubscribing from marketing emails will not affect delivery of transactional emails necessary for the operation and security of your account.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or secure at all times. Your use of the Service is at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. This includes any loss of voter data due to user error, loss of private keys, or misuse of the platform.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your misuse of the Service, your violation of these Terms, or your failure to comply with applicable election, data protection, or privacy laws.

14. Termination

We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms, engaged in unlawful activity, or pose a risk to the Service or other users. Upon termination, your right to use the Service ceases immediately.

15. No Financial or Legal Advice

We are not a law firm, accounting firm, or campaign finance advisor. Nothing in the Service constitutes legal, financial, or campaign finance advice. You should consult qualified professionals for advice specific to your jurisdiction and campaign.

16. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated terms.

17. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of laws principles. Any dispute arising under these Terms shall be resolved in the courts located in Wyoming.

18. Contact

Questions about these terms? Contact us at [email protected].